Customer Support

Need help after purchasing a medication?

Present your valid prescription and My SHIELD PBM Card at the local pharmacy of your choice. Present your activated My SHIELD PBM Card and the copay or discounted cost will be required at the pharmacy.

To speak with a live representative
please call:


please fax:


Escribe prescriptions to: 4229971 Advanced Pharmacy, LLC

You can mail the scripts directly to our contracted pharmacy.

Advance Pharmacy 350 D Feaster Road, Greenville, SC 29615

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