Customer Support

Need help after purchasing a medication?

Present your valid prescription and My SHIELD PBM Card at the local pharmacy of your choice. No co-pay will be required. Present your activated My SHIELD PBM Card and no payment will be required at the pharmacy.

To speak with a live representative
please call:


please fax:


Escribe prescriptions to : 4229971 Advanced Pharmacy, LLC

You can mail the scripts directly to our contracted pharmacy.

Advance Pharmacy 350 D Feaster Road, Greenville, SC 29615